212 Ninth Street
Pittsburgh, PA 15222

9:00am - 4:00pm
Monday - Friday

Catholic Charities Free Health Care Center
Patient Policies


Please be aware of the following cancellation policy. This is the same policy followed by all "Volunteers in Medicine" healthcare centers.

  • Failure to keep any appointment without notification 24 hours prior to your scheduled appointment time is considered a "No Show"
  • Any 2 "No Shows" for medical and/or dental appointments within a six month period of time will result in dismissal from Free Health Care Center services for 3 months.
  • If this happens twice, the patient will be permanently dismissed from services and/or treatment.

Confidentiality, Respect and Safety

Unless we are legally required to release patient information, all financial, medical, family, and other disclosures will be kept confidential. Patient information will not be shared with employers, family members, or anyone else without consent.

It is expected that patients will treat volunteers and staff at the Free Health Care Center respectfully, and provide the information required to establish eligibility, and to assess and provide medical and dental care.

The Free Health Care Center reserves the right to refuse care and terminate eligibility to those who:

  • Use profane, abusive, or threatening language
  • Come to appointments under the influence of drugs or alcohol
  • Bring guns, knives, or other dangerous items
  • Are physically aggressive towards other patients, volunteers, or staff

Concerns and Complaints

Concerns and complaints may be reported to any staff member when you are at the Free Health Care Center or by calling the Administrator, Annette Fetchko, at 412-456-6698 during operating hours.

Catholic Charities Free Health Care Center is covered under the Federal Tort Claims Act (FTCA) which is extended to volunteers who meet the requirements established under this Act.

The FTCA provides the exclusive remedy for damage from personal injury, including death, resulting from the performance of medical, surgical, dental or related functions by any free clinic volunteer health care practioner who the Department of Health and Human Services has deemed to be an employee of the Public Health Service.

FTCA specifies a grievance procedure that must be followed before any legal action can be taken for a malpractice claim.

Details are available at FTCA for free clinics.